50 Scotland Lane
Telephone: 07779 263621
Imagine if, in 2011 you had confident, committed, skilled employees; increased spend per customer and satisfied, loyal customers.
Working with you I can help make that a reality for your business
Lisa is an independent training and development consultant who has lived in Haslemere for 11 years. She is professionally qualified and experienced in the implementation of training and development. She enjoys working with people and has been fortunate to work with many businesses, both local, regional and national, so, has a good understanding of business needs whatever their size or location.
TRAINING AND DEVELOPMENT STRATEGY
I can help you reach your business objectives and targets by identifying what changes or improvements may be required to job roles, what specific individual development may be needed and help you set individuals’ targets in order to get the best performance from your team.
CAREER COACHING AND MENTORING
Finding time to coach and mentor is a constant challenge, yet both are valuable investments for your business and your people, enabling them to grow in confidence and ability. I can coach or mentor you and your team at times to fit with business commitments. I am also qualified and experienced in career guidance so can offer advice and guidance with career choices for anyone seeking to start or change their career.
SALES, SERVICE AND MANAGEMENT TRAINING
Whether you need to increase revenue per sale, improve customer retention or develop your managers I can design and deliver bespoke workshops for your teams needs with measures to demonstrate changes in performance. All are designed to fit around work commitments. I have extensive experience in the areas of training needs analysis, design, delivery and evaluation. Examples of workshops:
• Increasing sales – face to face and telephone
• Customer service
• Managing people
• Change management
RECRUITMENT AND PERFORMANCE MANAGEMENT
No time to prepare or conduct interviews? I can prepare assessments, conduct interviews, shortlist candidates and report back for you.
Performance management a headache for you, not sure how to measure individuals performance and not convinced what difference it makes anyway? Regular performance reviews improve commitment, motivates your team and can help share skills and knowledge. I can set up measures for your team, provide support and guidance in how to conduct effective reviews so that you can help develop the skills, knowledge and confidence within your staff.
Finding someone who can quickly understand and help improve your business, profitability, effectiveness and performance is often difficult, with Lisa you will have that as well as someone who is:
• Able to organise, prioritise, communicate and deliver on time and within budget.
• Level headed, skilled in understanding and motivating people.
• Excellent rapport building skills, communication and presentation skills
• Reliable and has a common sense, practical, “can do” approach
Everything I do is aimed at making your business better.
Please call or mail Lisa Lye to see how we may be able to make your business better.
e.mail: firstname.lastname@example.org mobile: 07779 263621
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